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We've been looking for ways to cut costs, and Comcast offered us a Triple Play deal that is cheaper than what we've been paying for internet and cable, plus $100 in rebates if we send the forms and the first bill in by June 30. We took it.
They said Vonage will not release a phone number for 15 working days, so I opted to have our home number changed and said I will cancel Vonage. The phone has never even been hooked up for this number. We use it for when you have to provide a phone number for something, but don't want to be called. I would get an email when we had a voice mail, and I would call in and listen to it. No calls were ever made out on the line.
Tried to cancel Vonage online, can't be done. Have to call. So, I called.
I was on the phone almost 25 minutes trying to cancel the **** service.
The woman kept trying to sell me another service. Each time she started with "Would you be interested ..." I said "No thank you, please just cancel the service." After over a dozen times, I was pissed and asked to speak to a manager. She says "I am a customer service manager." So I told her to stop trying to be a sales person, listen to what the customer is saying, and comply. STOP trying to sell me something I don't want!
I understand it's their job to try to keep customers and sell you anything they can - but after a dozen times of polite "No, thank yous" you'd think she'd get the freaking message! Finally, mission accomplished.
Now we will have more services and unlimited long distance for about $35 less per month.
They said Vonage will not release a phone number for 15 working days, so I opted to have our home number changed and said I will cancel Vonage. The phone has never even been hooked up for this number. We use it for when you have to provide a phone number for something, but don't want to be called. I would get an email when we had a voice mail, and I would call in and listen to it. No calls were ever made out on the line.
Tried to cancel Vonage online, can't be done. Have to call. So, I called.
I was on the phone almost 25 minutes trying to cancel the **** service.
The woman kept trying to sell me another service. Each time she started with "Would you be interested ..." I said "No thank you, please just cancel the service." After over a dozen times, I was pissed and asked to speak to a manager. She says "I am a customer service manager." So I told her to stop trying to be a sales person, listen to what the customer is saying, and comply. STOP trying to sell me something I don't want!I understand it's their job to try to keep customers and sell you anything they can - but after a dozen times of polite "No, thank yous" you'd think she'd get the freaking message! Finally, mission accomplished.
Now we will have more services and unlimited long distance for about $35 less per month.
