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Well I took it back to the Coach Outlet store & they immediately exchanged it. She said they always do that if they have the same thing in the store. Then the manager came over & said she was sorry that happened & she saw that I just bought it a month ago. So for having to bring it back...she said if I wanted to look at the purses on the far shelves...she would give it to me for 1/2 off the ticket price. Woohoo!!!!
I wasn't passing that up. So I also got a navy blue coach....I have been wanting one but never saw them in any stores.
**doing happy dance tonight** :D
 

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Awesome!
 

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That is awesome! I would be doing a happy dance too.
 

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Wow, that is really great customer service! That's a way to guarantee repeat business, as well as new business through word-of-mouth.
 

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Very good service!!
 

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They will also refurbish your bags for free for as long as you own them.
 
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