[Melissa]

Not every time, maybe half the time, after it's completely finished, the detergent door is open but the detergent is in a blob still stuck in the well.

I don't know why it's happening or what to do about it. It's frustrating because the majority of the detergent doesn't run through so the dishes don't get clean so we have to run the whole thing again.

 

[MidwestGirl]

Is the soap "hatch" worn out...maybe it won't pop open when it should......

 

[Golfgirlrobin]

It's busted. Write your congressman; maybe they'll buy you a new one.

 

[zoesmom]

something may be blocking the thing that spins and shoots out the water.

also, maybe not enough water is shooting out, which may mean you may have a leak.

both happened to us.

 

[BoatDog]

Door is opening early - soap is getting wet - not wet enough - then gloms up and can't come out at the right time...

 

[kiddsmom]

Buy a new one. Do your part to stimulate the economy.

 

[Melissa]

It's only 3 years old!

 

[Maple1]

Door is opening early - soap is getting wet - not wet enough - then gloms up and can't come out at the right time...

Could be, if you are using a powder detergent, try switching to a gel.

 

[MidwestGirl]

It's only 3 years old!

THAT explains it...it's all plastic

 

[Mary Jane]

I agree with Maple 1. That happened to me and I switched to gel....end of problem.

 

[Linda1]

Not sure what the problem might be. I was able to diagnose the problem my side by side refrigerator was having by reading posts on an appliance forum. I had called a repairman and without looking at it, he wanted to replace the control board for close to $200. I told him I'd think about it. I went to this site, found others with same problem, ordered a $7 part which my husband put in and all is well. Here is the site.
http://forum.appliancepartspros.com/

 

[Bob Pr.]

Boatdog gave you an accurate diagnosis. The same thing happened yesterday to my Whirlpool (1 year old, Quiet Partner III -- superb!) I think I may have poured too much powder into the detergent compartment before closing its lid so water couldn't flush it out.

I found out about it when I interrupted the cycle and saw it -- so I took a spoon and dug it out so it'd dissolve.

The next time I run it, I'll add less powder and interrupt the cycle to check on it. I think using gel instead of powder would probably solve the problem -- but powder is cheaper and I have a lot of it.

 

[Mia&Buddy]

My husband uses these forums: http://applianceguru.com/

It has saved us a lot of money over the years.

 

[AZLAB]

We switched to gel...no more problems.

 

[HersheyK's Dad]

Common problem, many brands.
(1) Consumers fault, put too much soap in
(2) Consumers fault, didn't close the cover properly
(3) Design fault, flimsy design, weak spring, too much gummed up soap at pivot point.

Best solutions to try, all at once.
Get a toothbrush and clean around the whole surface including pivot point, and circular surface fof cover and cup.
Put less detergent in
Be casreful closing the cover

 

[einstein's legacy]

That happened to us as well when we were using those little packed detergent packets. They'd never dissolve! Switched to gel and we haven't had a problem since!!