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Discussion Starter #1
I was trying to open my Comcast mail and it shut down and a window opened up saying I have all these trojans etc. I ran my Norton scan and it didn't pick up anything. I took a screen print of the other notice but should I believe it's true?

I thought Norton would pick up things like this. Thanks for any help anyone can offer!



 

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Update youe Norton definitions,
Rn a full disk scan on the machine.
If you get the same result, contact Norton.
 

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Sorry I don't know much about computers but anytime a virus alert pops up it scares me!!

What happened after you closed out of that screen?
 

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Discussion Starter #4
I ran the Norton update and complete scan and it found nothing except one low risk tracking cookie. I closed the other windows, but a few more popped up asking if I was sure and warning me I was doing the wrong thing and my computer is at risk along with all my personal information.

I Googled the app and site it wanted me to DL, but found nothing.
securefolderscannerv6 or something like that

Thanks for the help (halp?). I appreciate it!
 

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I don't know what to tell you, Laura. I do know there are a lot of popups now that look official, but aren't.
 

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Laura, going to the URL in your screenshot brought me to the home page of "Personal Antivirus." I then Googled that term and found this:

http://www.geekpolice.net/malware-r...ove-personal-antivirus-delete-guide-t7526.htm

What is Personal Antivirus? (Information)

Personal Antivirus is a fake security software which uses fraudulent strategies by displaying false or exaggerated security issues on your computer rather than any legitimate ones to coerce you into purchasing their software.


The link has instructions for removing it.
 

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Discussion Starter #7
Thanks Nathan. I wasn't even sure what to search for. I rebooted an ran Norton again and it says I'm ok, so I guess I'll believe it. I don't like being so ignorant about these things.
 

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I guess if it happens again you could try following the removal instructions. It looks like you would need to download a free program called "Malwarebytes" (guaranteed malware free by download.com), which can remove whatever files are causing the fake alerts. It looks like this one isn't caught by a lot of the antivirus & antimalware programs.
 

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It's always a good general practice to have more than one scan in place. I have Symantec for general antivirus, and I also use spybot and prevx for malware.
 

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That happened to me a few weeks ago. Looked just like that. I shut down my computer and ran Norton and it found nothing. My computer has been running just fine since then and so I assume it is not legitimate.
 

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Discussion Starter #15
malwarebytes works pretty good...
http://www.malwarebytes.org/

You're probably better off backing up your critical files to a USB flash drive and then wiping and reinstalling Windows. Do you have the restoration CD that came with your PC?

So even though I didn't save, run or install that thing I may still have it on my PC?
 

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So even though I didn't save, run or install that thing I may still have it on my PC?
Not necessarily but you may still have other viruses on your PC.

Removing viruses and spyware is a pain and time consuming. I'm not a fan of Norton's and would recommend going with another AV.

Here is one that I like and it's free:
- AVG http://download.cnet.com/AVG-Anti-Virus-Free-Edition/3000-2239_4-10320142.html

I would first run a full system scan with your anti-virus program. Then, I would download Malwarebytes and run full scan as well.

Here are other Anti-spyware programs:
Spybot - http://www.safer-networking.org/en/download/
Ad-Aware -http://www.lavasoft.com/products/ad_aware_free.php

If all else fails, then I would consider backing up your files to a flash drive and running your restoration CD. Let me know if you need help...
 
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