Joined
·
26,306 Posts
I am so freaking mad I could just beat that B*tch that I had to talk to last night!!!!
Upgraded a phone on our family talk on 4-15 online like I always have. Been a customer for 5 yrs. The keypad button fell off in May and it shuts off sometimes ALL by itself. I called 2 times in May..got a phone number to the AT&T store..(sales). I called that number twice...closed when I called.
So last night I called Customer service(again) to tell them my whole story again...got transferred to the Warranty dept for the phone. Had to tell my story yet again!!!! If anyone ever has had to deal with AT&T knows it takes forever to GET to a person to start with.
Long story short I was on the phone for 2.5 hrs, talked to 5 people and I still got no where. Apparently their phones are only guaranteed 30 days!!!!!! WTH?? I signed a 2yr contract and got a pos phone, that was new...yeah right. So Jessica aka B*tch said well I can't help you the phone is over the 30 days and it's physical damage...NOT DUMB ASS it's a defective pos!!! WE didn't run over the phone, stomp it or pick the buttons off!!!

Upgraded a phone on our family talk on 4-15 online like I always have. Been a customer for 5 yrs. The keypad button fell off in May and it shuts off sometimes ALL by itself. I called 2 times in May..got a phone number to the AT&T store..(sales). I called that number twice...closed when I called.
So last night I called Customer service(again) to tell them my whole story again...got transferred to the Warranty dept for the phone. Had to tell my story yet again!!!! If anyone ever has had to deal with AT&T knows it takes forever to GET to a person to start with.
Long story short I was on the phone for 2.5 hrs, talked to 5 people and I still got no where. Apparently their phones are only guaranteed 30 days!!!!!! WTH?? I signed a 2yr contract and got a pos phone, that was new...yeah right. So Jessica aka B*tch said well I can't help you the phone is over the 30 days and it's physical damage...NOT DUMB ASS it's a defective pos!!! WE didn't run over the phone, stomp it or pick the buttons off!!!