I don't understand this... The timeline in which they have between when they obviously recognized the problem was worth a public alert, to when distributors and retailers were notified and then when the public was notified was less than 12 hours!
I was notified by in the evening hours (before 9) and by the following morning it had already been made public. There is a chain of events that has to take place..it's not as easy as HEY just tell everyone at the same time. Cripes it already causes mass panic!
Oh and don't get me wrong..I am in NO way defending Diamond! But I did not see this slow response that others are talking about..
NOW do I think there was a problem LONG ago that was overlook... perhaps. Perhaps.
i know for a fact, the problem existed. my 3 got sick from the chicken and they reassured me a zillion times that it was ONLY the lamb and rice.
I agree with Kim there is a process & the turn around for notification was pretty quick. The mass recalls certainly exasperates the issue to a very scary degree. Basically, I am wondering if it is possible that when they reassured you, there was no absolute proof that the formula you were feeding was affected.
Personally, if Champion Pet Foods that makes Acana (which I feed) issued a recall on one of their formulas I would stop feeding Acana immediately, even if it wasn't the specific formula we were using.
I think a large part of the issue is that most pet food consumers are quite out of the loop and never even know that a recall happened. Dozens of recalls on all kinds of things happen daily - most people never see anything about it unless the company has some way to reach them directly (IE - you get a notice about your car's recall because it is registered to you). But if you have an appliance (like a defective dishwasher) and you did not register it (like most don't) you'll never know until you possibly have an issue. It's even harder to be notified with consumable products.
So maybe pet food stores (large and small) could help with this via an e-mail notification system they maintain on their own to get the word out to their customers.
And - I'm not absolving Diamond either - they obviously have serious management issues with their production and I hope this recall and the many people who are switching foods (and brands who are abandoning their production) will be the nail in Diamond's coffin.
Sharon, Blaise and Diesel.
Did you even send in samples of your food to diamond or to an independent?
My note to EVERYONE who EVER suspects food of making dogs sick. It is NOT enough to complain about it, you need to take action. Testing is the first step. You can only say it made your dogs sick but you need proof the food was tainted. Sick dogs, for the companies sake, is not enough sadly.
I know! I just was dealing with this same issue with Lily and when I switched her on Natural Balance last Dec and by Jan nearly lost her to liver failure. I DID test my food, NOT for salmonella and now wish I had
And, if you go to diamond's website, they advise you to throw the food out.
Yeah, i bet.
I'm not giving up, however, even tho diamond doesnt return my calls left on the head vet's voicemail nor do they respond to ch.2, cbs news. Or my emails.
And i'd hardly say that i sat back and expected anyone else to take care of this wretched, untruthful, situation. I just would like to put it out to any dog owners who may have fed tainted food and had their dogs get intestinally ill.
Last edited by bett; 05-10-2012 at 12:08 PM.