Waiting months to be reimbursed
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Thread: Waiting months to be reimbursed

  1. #1
    hunterchrome is offline Senior Member
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    DefaultWaiting months to be reimbursed

    Last February we took Chrome home from the breeders, he was 5 months old. We took him on a trial promising to adopt him if all went well with him getting along with our puppy hunter. After two days, we transfered the money for the adoption. We took him in to the vet for his cheque and one vaccine. We found out he had a murmur, turns out he hadn't been vet checked since 9 weeks old and it had never been detected. We remained in contact with the breeder with this issue. Two months later we went to get him Neutered to discover his murmur was very serious and that he needed an ultrasound ASAP. Long story short.. Chrome ended up needing open heart surgery to fix a leaky valve that never closed off after birth. Thankfully we had pet insurance that our breeder fought with to cover the surgery cost 80% of it. We were promised by the breeder that she would pay for half of the remainder cost which later included the two $500 ultrasounds. She took Chrome and looked after him after surgery for 2 1/2 weeks. Its 3 months later and we have yet to see her half. She owes us $500 still and I have contacted her numerous times about it but with no luck on getting cash. I am at my witts end, not sure what else to do. I do like my breeder and she has supported us throughout all of our never ending vet visits between the two puppies. Any suggestions? I am still a bit peeved that I paid full price for a very sick dog
    Hunter & Chrome

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    HarveysMum's Avatar
    HarveysMum is offline Senior Member
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    Do you have anything in writing or was it a verbal agreement?

    Poor little chap, he has been through so much in his life already. I hope he is recuperating well.

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    javasmom is offline Senior Member
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    Silver "labs" are notorious for having health problems. I don't know why anyone would buy one to begin with.
    Silver breeders aren't known for their ethics.
    You get what you pay for.
    Lesson learned.

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    patm is offline Senior Member
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    How far away is the breeder? How about calling and saying "look - I really need to pay the vet the rest of the bill - I would like to come over tonight and pick up the check for the $500.00. "Uh - we won't be home tonight" - well how about tomorrow? "Uh - that's not good either" Do you plan on paying the $500 or are we just stuck? "no, no - we'll get it to you" Good luck with that - I think they might have had good intentions, but probably just don't have the money. Also agree with the silver lab breeder thing - you won't find a "good breeder" selling silver lab - you gets what you paid for - and in this case it was a very sick "silver lab" puppy. Sorry about everything though - a puppy is a puppy, and it's not his fault that he's sick.

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    hunterchrome is offline Senior Member
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    I have something in my email somewhere about it. We had also talked about it on the phone. We didn't buy him because he was silver, we bought him because we loved his personality. None of the other breeders have ever had this condition. When diagnosed I asked the specialist if it was due to genetics on why he got it, he said no. His condition has nothing to do with him being a silver lab or a lab at all. His condition is patent ductus arteriosus (PDA). It is a very rare condition. He was the first one to receive surgery at the specialist centre in 4 years. I have spoken with the people who have Chrome's (silver and charcoal) siblings and they haven't had any issues with their dogs. It was the luck of the draw. Chrome is lucky to be alive as his condition was more severe than we thought. If my breeder isn't gonna pay then fine..i'll go on with it. I just need an answer. My boyfriend is going to contact them hopefully he will have better luck.
    Hunter & Chrome

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    lisa is offline Senior Member
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    I would suggest putting them on the spot as patm said. I am glad your pup is doing better and hope he continues to do well. Good luck with the breeder.

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    well you might have to get mean....personally I don't think they are going to pay.

    "Every boy should have two things: a dog, and a mother willing to let him have one"
    - Anonymous

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    OK, so you bought a dog from an 'ok' silver breeder, paid a lot of money, got a dog with a health problem. The breeder boarded your dog for two weeks after to make sure he healed properly (boarding around here is $40- per day, X 14 days) would be $560-, I'd call that even.

    Be glad they were willing to help you at all. You said that your breeder fought the insurance company to pay for 80%, imagine if she/he hadn't.

    I just don't understand. Was this a condition that was covered in her health guarantee?

    I know as a breeder, I'd love to help out my puppy owners when all kinds of things come up. I had a puppy who was spayed and had an allergic reaction to her suture material. I can't help everyone, but I certainly would stand up if it was something that I didn't go out of my way to avoid.

    Your breeder, in all essence isn't responsible for every scratch and dent. Mother nature still plays an unfair hand here. If the puppies were vet checked at 9 weeks, murmurs can be heard. Thats more than a lot of breeders do. She's not responsible here. Now, if the parents didn't have heart clearances, I'd be angry...at myself for not checking to ensure my i's were dotted and my t's crossed. Not the breeder's fault.
    'Don't grow up too quickly, lest you forget how much you love the beach.'
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    Rhys, Ruby and Nola

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    Just noticed you are in Canada, you could get this breeder in a wad of trouble with the CKC if this breeder knew about his heart trouble.

    But I highly doubt they will give you any money back.

    Did you insist on a well-puppy check before you brought him home? Again, I put the onus on you, you paid full price for a dog who had no troubles as the breeder knew, per vet check.

    If you'd have brought him home and she knew there was trouble, I'd say contact the CKC. If she didn't know, she owes you nothing. And like I said, one 9 week check up is all she's really got to give, shots can be given without a veterinarian (not in Canada, but that doesn't mean breeders don't give them themselves anyways). You should have demanded he have a check up before you took him. Be glad the CKC gives insurance, I'm assuming thats where the insurance was from.

    I'm sure her contract says that the dog needs to be seen by the new owners vet within 48 hours or something to that effect. And then, you call her on it. If you didn't do that, then I'd be very upset with myself.

    I placed a girl earlier this year, and I ensured that she was spayed and well, and up to date on her vaccines. I had the vet make out a letter that she was clear of hip, elbow, eye and heart trouble at that time. She had no torn cruciate ligaments. And that she was in perfect health at the time of sale, and the new owners accompanied me to the vet that day.

    Did your breeder offer to take him back and refund your money, thats different.
    Last edited by Luvmydog2much; 08-31-2010 at 10:20 AM.
    'Don't grow up too quickly, lest you forget how much you love the beach.'
    ~ Michelle Held


    Rhys, Ruby and Nola

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    Canyon Labradors is offline Senior Member
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    Melissa is giving you very sane feedback. A breeder can only be responsible for so much. In my opinion, the MOST a breeder is ever responsible for (as long as they bred the litter with all the clearances in mind) can only be worth the purchase price of the pup, and unless that's written in a contract, you don't really have a case. Do you guys have small claims court in Canada? You might want to look that up, if it's worth your time and effort.

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