Customers who lie......piss me off.

[gundog]

No problem, I send him a change order request for the added work.

He denies it, says we always wanted it per print. Not a problem, I know who I talked to who requested the change, I get him involved in the e-mail exchange…..he denies it! Well my quote clearly calls out the change…..it’s even bolded and says per phone conversation. It could not be more clear what we were supplying.

Wrote them a scathing e-mail…..I mean scathing……didn’t send it yet, I need to cool down first. I see people all the time that “stretch” the truth at times in this job…….but outright lies to my face still torque me.

[MidwestGirl]

[Di]

How many F'bombs does the e-mail have in it? Your allowed one for every time they lied to you, at least that's my rule

[Paddysmom]

Yeah. Cool down first. Then re-read the scathing email, torque it up with the most profound semantics you can bring to mind (or google some) then fire at will.

[Princess Zoe]

I hate that. People have no consideration.

[Samson]

Ohh Ohh glad I'm not the only one to suffer lying clients ! Trying to cover up their own mistakes - not bothered who pays !

I get a lot of satisfaction from keeping cool, and letting them bury themselves especially when I have proof ( I never delete an email )

You sink to their level if you lose it !

[jzgrlduff]

I sent a scathing email today and it felt good! It was scathing, yet polite and professional at the same time.

[Sams Mom]

Do you record your work phone calls? I'd offer to play back the call for the person's recollection.
Good idea to wait to send the message.

[Golfgirlrobin]

I get it. I spend half my life writing e-mails that I don't actually send.

I stood in a parking lot a couple of months ago and discussed how we wanted it striped with the striping company guy. We trade a line here for a line there, and at the end we shake hands and agree that it came out even and they'll be no change orders for the work. By the time I got back to my office an hour later, there was a change order sitting on my fax machine. My head exploded.

People are lying piece of shit morons and the sooner we get used to it, the longer it will be before we stroke out at our desks.

[gundog]

There are no F-bombs......but it is frank and to the point.

I might tweak it a little but I am sending it.